Help Desk

Help is here

Three tools to help you reduce churn and turn members into fans

Support tickets

Receive, assign, and reply to support requests

Happy members are less likely to churn. Route all of your incoming customer service requests to a shared inbox—gone are the days of issues slipping through the cracks in your personal email inbox.

Discuss issues amongst your team using notes, save templates responses to common questions, and see the actual customer lifetime value of each member alongside their tickets.

Embeddable support ticket forms

Embed forms that create support tickets directly on your site or trigger them as pop-ups.

Save templated responses

Auto-populate templated replies to common questions so you can stop typing that same response over and over again.

See customer lifetime value on your tickets

See customer lifetime value directly alongside every support request—how you prioritize is up to you.

[[Support ticket form]]

This is a live support ticket embed

Go ahead and send us a ticket—we double dog dare you. Tickets are created when your support email address receives an email, or you can easily drop embeddable support ticket forms onto your site, like this one.

Knowledge base

Publish your docs

Publish how-to content and product documentation. Easily categorize your articles, then add text, screenshots, and video content.

Check our our knowledge base as an example.

Skinned for your brand

Pull in your logo, brand colors, or custom CSS to beautifully match your brand.

Categorized and searchable

Organize your content in topically relevant categories and allow users to search for information they need.

Search engine friendly

Increase traffic from relevant search queries by publishing content optimized for SEO.

Live chat

Chat with prospects or members when they'e most engaged

Have you ever had a great experience talking to a chat bot? Whether your goal is to accelerate your sales cycle or provide timely help to users while they're logged in, our live chat tools are designed for people who want to talk to a person.

No bots here

Because talking to a chatbot sucks. Our chat is designed for people who want to talk to a person.

Toggle chat on or off

Easily toggle your chat to online when you're available or offline when you're busy. Users will be prompted to submit a support ticket.

Sync chat with your CRM

Your chat history automatically syncs with you CRM records, making it easy to pick up the conversation where you left off.