Outseta vs.
Intercom
Outseta is a lightweight alternative to Intercom designed for early stage SaaS and membership businesses
Outseta is often considered an an alternative to Intercom—particularly for early stage SaaS and membership businesses. While that's true, there are some fundamental differences between Outseta and Intercom that are important to understand.
At a high level, Intercom is a robust and complex piece of software—Outseta is a lightweight alternative. Whether Outseta is a suitable replacement for Intercom really depends on how you are using Intercom in the context of your business today.
Outseta's help desk vs. Intercom
If you're using Intercom primarily to provide customer support, Outseta's help desk offer three competitive tools.
- Support tickets
- Knowledge base
- Live chat
Our support ticketing system routes all incoming customer service requests to a shared inbox, where tickets can be assigned and responded to by your team. You can also saved templated responses to common questions, improving response times.
Our knowledge base gives you a platform to create and publish "how-to" content and other documentation, so your customers can self-serve in finding answers to their questions.
Our live chat tool is fundmentally different from Intercom's—you won't find bots or AI replies, but instead a tool designed for human-to-human interaction. Simply toggle chat "online" when you're available to chat, or "offline" when you're not—users will be prompted to submit a support ticket so that you can follow up with them when you're back online.
Outseta is an all-in-one platform—Intercom focuses on support
While you can use Outseta's help desk features independently, your subscription also includes access to our payments, authentication, CRM, and email features. These are typically the non-negotiable tools required when running a SaaS or membership business.
With Outseta your help desk tools are deeply integrated with the rest of your tech stack from the get-go—no integration work required. For example, you can see the actual customer lifetime value of each customer alongside each support ticket they submit, and your chat conversations are automatically reflected on each customer's CRM records.
You get the idea.
AI support vs. personalized support
Intercom self-describes as an "AI first customer support platform"—Outseta is fundmentally different in that our support tools are designed to facilitate self-service or human-to-human interaction.
In an AI-obsessed world, we believe that human-centric customer support will increasingly become a differentiator.
So let us ask—when was the last time you had a great customer support experience while talking to a bot?
Outseta gives you lower and more preditable overhead as you scale
Intercom's lowest pricing tier starts at $29/mo per user. Outseta's lowest pricing tier starts at $37/mo for unlimited users...
That means you can invite you whole team without incurring additional per user fees. Oh, and you get the rest of Outseta's features too. Bet you need a CRM and email tools as well, don't you?
